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Glenn Payne

Glenn Payne

Managing Partner THREEDIGITAL
http://www.threedigital.com.au/

Glenn possesses over 25 years of experience in digital services across the aged care, disability, and family support sectors

Blog by Glenn Payne

What Is an Aged Care Operating System?
What is an Aged Care Operating System? It’s the digital engine behind every aged care provider—connecting your CMS, scheduling, finance, compliance, and more. If it’s not maintained, it breaks down.
27.03.25 10:52 AM - Comment(s)
Are You Tracking Your Leads? The Importance of Lead Nurturing in Aged Care
Are you losing potential clients to competitors? In aged care, every lead matters. If you’re not tracking and nurturing them, they’ll go elsewhere. Discover why lead management is critical, how a CRM can help.
16.03.25 05:58 AM - Comment(s)
Aged Care Provider Digital Readiness Checklist for July 1
From July 1, 2025, the Support at Home program will demand a new level of digital capability from in-home care providers. In this blog, we share the Top 10 Digital Readiness Checklist to help you prepare your systems, staff, and processes to stay compliant and competitive.
07.03.25 02:03 PM - Comment(s)
Is Your Aged Care Organisation Getting the Most Out of its CMS?
Is your CMS optimised, or are you still stuck using spreadsheets and workarounds? Do you have the expertise to train staff, create workflows, and streamline scheduling? If not, CareOps as a Service (COaaS) could be for you.
21.02.25 03:26 PM - Comment(s)
Transition Support Grant (GO7421)
The Support At Home & New Aged Care Act Transition Support Grant (GO7421) offers $10,000 for HCP and CHSP providers to upgrade IT systems and train staff for compliance with new reporting and claiming requirements from 1 July 2025. Apply by 25 Feb 2025. Need help? THREEDIGITAL can assist!
11.02.25 03:16 PM - Comment(s)
Are Your Systems Ready for Support at Home?
Big changes are coming with the Support at Home program in 2025. Are your systems, processes, and teams ready? From new funding models to advanced tech requirements, preparation is key. Stay ahead, ensure compliance, and deliver quality care—discover how to thrive in this new aged care era today!
30.12.24 04:14 PM - Comment(s)
Uncover Your Home Care Digital Maturity – Take the Survey Today!
Discover where your organisation stands on the Digital Maturity Scale! Take our 5-minute survey to reveal your strengths, spot growth opportunities, and get ahead of the competition. Don't guess your position — know it. Take the survey now!
11.12.24 07:19 AM - Comment(s)
The Importance of a Strong Digital Marketing Presence in Aged Care
Strong digital marketing presence isn’t just an advantage it’s essential. Discover how innovative strategies can help your organization build trust, connect with clients, and stand out from the rest. Let’s explore how digital tools can elevate your aged care services.
03.12.24 08:10 AM - Comment(s)
Understanding the Support at Home Program and Assistive Technology
Discover how the new Assistive Technology and Home Modifications scheme is revolutionizing aged care. From cutting-edge devices to tailored home improvements, it’s designed to keep older Australians safe, independent, and thriving at home. Learn how this transformative program impacts you
03.12.24 06:04 AM - Comment(s)
The Importance of Boards and Digital Governance in the Aged Care Bill 2024
The Aged Care Bill 2024 brings harsh penalties for Boards failing in technology governance. Data breaches, weak cybersecurity, and non-compliance risk hefty fines, jail time, and loss of provider status. Boards must act now to secure their organisations and protect clients. Are you prepared?
27.11.24 01:12 PM - Comment(s)