Do you have the right expertise to manage your CMS, train staff, create workflows, remove spreadsheets and get scheduling optimised?
If the answer is NO Maybe CareOps as a Service (COaaS) is for you?
Expert IT & Process Support for Aged Care Providers
Expert IT & Process Support for Aged Care Providers
Aged care providers rely on their Client Management System (CMS) and digital workflows to manage operations, ensure compliance, and deliver high-quality care. However, staying on top of system updates, staff training, workflow automation, and evolving regulations can be challenging without dedicated expertise.
With CareOps as a Service (COaaS), THREEDIGITAL embeds an experienced Application Support Specialist into your organisation for a fraction of the cost of a full-time employee. You gain industry best practices, proactive system management, and expert guidance to ensure your digital workflows, scheduling, intake, case management, and reporting function at peak efficiency.
Whether you need feature rollouts, process improvements, compliance support, or vendor management, we provide hands-on and strategic support, so your CMS works for you—without the overhead of a full-time hire.
Why Choose CareOps as a Service?
Why Choose CareOps as a Service?
How It Works
1. Discovery & Customised Support Plan
We begin with a comprehensive discovery session to understand your current CMS setup, digital workflows, and operational challenges. From there, we assess how many support hours per month your organisation needs to drive real improvements while keeping costs efficient.
2. Onboarding & Priority Support Access
Once your plan is in place, we onboard you into our priority support system and assign a dedicated Account Manager and Industry Expert in application support and process improvement. This specialist becomes your go-to resource, ensuring your CMS and digital workflows are optimised to industry best practices.
3. Monthly Account Meetings & Strategic Roadmap
Your Account Manager works side by side with your team, conducting monthly account meetings to review priorities, track progress, and refine your improvement strategies. This structured approach ensures your client intake, scheduling, case management, and reporting workflows are always improving.
4. Embedded Expertise – An Extension of Your Workforce
Your specialist functions as part of your internal team, working closely with staff to train, configure, and enhance your CMS and operational processes. Whether it’s rolling out new features, automating workflows, or aligning your organisation with aged care compliance requirements, they handle it all.
5. One Goal – Industry Best Practice & Maturity Level 4-5
Your Application Support & Process Improvement Analyst has one job: to take your community aged care service to industry best practice. Our structured approach ensures you move beyond basic system use and progress toward Maturity Levels 4 and 5, where technology, compliance, and operational efficiency seamlessly align to support your team and clients.
What Our Customers Say
"Since partnering THREEDIGITAL and CareOps as a Service, our CMS runs smoother than ever. The dedicated support has streamlined our workflows, improved compliance, and given our team the confidence to use the system effectively, all without the expense of a full-time hire. It's been a game-changer for our operations."
— Sarah Johnson, CEO, CareEase Solutions
What Our Customers Say
"With CareOps as a Service, we’ve moved from industry maturity Level 1 to Level 3 and are on track to reach Level 4 by the end of the year. The expertise and strategic support have transformed how we manage our CMS, optimise workflows, and drive operational efficiency.
— Rachel Andrews, Founder, CareNexa
What Does It Cost?
Flexible, Scalable Pricing – Only Pay for What You Need
CareOps as a Service (COaaS) is designed to provide expert application support, CMS optimisation, and workflow improvements at a fraction of the cost of a full-time hire.
Monthly Retainer Model
Our service operates on a flexible monthly retainer, ensuring you get ongoing support, training, and system enhancements without the overhead of employing an in-house CMS specialist.
Customised Support Packages
We tailor our pricing based on your organisation’s size, system complexity, and level of support required. Whether you need ongoing CMS management, compliance alignment, workflow automation, or vendor liaison, we create a package that fits your needs.
Strategic Hours for Long-Term Value
Any unused hours are reallocated for strategic planning and process improvement workshops, meaning your investment goes toward long-term operational efficiency, not just reactive support.
Meet Mel
Mel is one of our dedicated Application Support Specialist and Account Manager, bringing industry expertise in CMS optimisation, workflow automation, and process improvement for aged care providers. She works alongside your team, ensuring your digital operations, scheduling, intake, and compliance processes follow industry best practices. With a hands-on approach and a strategic mindset, Mel’s mission is to help your organisation reach Maturity Levels 4 and 5, making your aged care service more efficient, compliant, and future-ready.
