Key Changes Providers Must Address:

1. Transition to a fee-for-service model: Support at Home providers will primarily be paid based on services delivered, requiring robust invoicing and reporting systems.

2. New funding classifications: A classification system will determine funding levels tailored to individual care needs. Providers must ensure their systems can handle flexible budgeting, tracking, and reporting.

3. Service capabilities: Providers will need to deliver or subcontract a range of services, including clinical care, personal care, social support, home maintenance, and assistive technology.

4. Regulatory compliance: Providers must register under the new regulatory framework and adhere to updated quality standards. Transparent care management and monthly client statements will be required.

5. Technology integration: Technology will play a critical role in managing client care plans, budgets, and outcomes. Systems must be ready to handle integrated assessments and incorporate assistive technologies.

Steps to Prepare:

1. Conduct a system audit: Review current IT and administrative systems to identify gaps in handling new payment and reporting models.

2. Invest in training: Equip staff with knowledge of new care models, regulatory requirements, and client-centered approaches.

3. Upgrade technology: Ensure your systems can integrate with Services Australia for subsidy claims and handle real-time client data updates.
   
   

Why Act Now?

The transition timeline may seem distant, but adapting to the Support at Home program requires time and effort. Providers who proactively align their operations with these reforms will be better positioned to deliver seamless, high-quality care to older Australians while safeguarding their operational sustainability.

Are your systems ready for the change? Start planning today to stay ahead in a rapidly evolving aged care landscape.