Uncover Your Home Care Digital Maturity – Take the Survey Today!

In today's fast-evolving aged care industry, digital transformation is no longer a "nice-to-have" — it’s a must-have. As client expectations shift towards personalised, transparent, and technology-enabled care, home care providers must keep pace to remain relevant and competitive. But how do you know where you stand?

This is where understanding your Digital Maturity comes in. By assessing your current position on the digital maturity spectrum, you gain clarity on where you are today and the roadmap to where you need to be tomorrow. This knowledge is essential for maintaining operational efficiency, improving client care, and staying ahead of competitors.

Why Does Digital Maturity Matter?

Digital maturity is a measure of how well your organisation uses technology to improve operations, streamline workflows, and enhance client outcomes. It reflects your ability to respond to change, leverage automation, and future-proof your operations in an increasingly competitive market.

Here’s the harsh reality: providers that remain stuck in the early stages of digital maturity risk being outpaced by more agile competitors who are embracing automation, AI, and client-centric systems. Organisations that progress to the higher levels of maturity (Levels 4 and 5) become industry leaders — known for their operational excellence, proactive client care, and ability to deliver value-driven services.

So, where do you stand? Are you ahead of the curve, or are you at risk of being left behind?

The Home Care High-Level Digital Maturity Survey is your chance to find out.

The Five Levels of Digital Maturity

Before you take the survey, here’s a sneak peek at the digital maturity levels — but we won’t give it all away. These stages reflect an organisation's ability to use technology to drive operations and deliver care more effectively.

🟡 Level 0 - Basic (Initial Adoption)

Where it starts. Reliance on manual processes, spreadsheets, and disconnected workflows.

🟡 Level 1 - Foundational (Basic Digitalisation)

Digital tools, like a client management system (CMS), are introduced. But data remains in silos, and integration is minimal.

🟠 Level 2 - Transitional (Systems Integration)

Core systems like HR, finance, and CMS start talking to each other, and automation begins.

🟢 Level 3 - Managed (Advanced Integration and Automation)

This is the "game-changer" level. Full system integration, seamless automation, and centralised master data reduce manual work and free up your workforce to focus on what matters most — client care.

🔵 Level 4 - Optimised (Digital Excellence)

This is where the real transformation begins. AI, client portals, and predictive analytics start to shape personalised, data-driven care.

🚀 Level 5 - Innovative (Industry Leader)

The elite level. Predictive care planning, proactive client engagement, and continuous innovation become second nature. Leaders at this level are shaping the future of aged care, not just reacting to it.

The question is, which level are you at? More importantly, where do you want to be?

Why Aim for Level 3 - Managed (Or Higher)?

Level 3 - Managed is considered the baseline for operational excellence. At this level, aged care providers have fully integrated systems (HR, finance, CMS, and payroll) that communicate with each other. Automation reduces repetitive, manual tasks, and staff are empowered to spend more time on client engagement and service delivery.

Here’s why it matters:

1️⃣ Efficient Operations – Reduced manual tasks free up your team to focus on what matters most: client care.
2️⃣ Better Care Coordination – Integrated systems mean client records are centralised and accessible, leading to more consistent, personalised care.
3️⃣ Data-Driven Decisions – Real-time access to operational data supports smarter, faster decision-making.

But here’s the thing — Level 3 is the baseline, not the destination. Reaching Level 4 or 5 is where real transformation occurs. At these levels, you can harness AI, predictive analytics, and real-time client portals to create a future-proof organisation that adapts to changes in care delivery and client needs.

How Digital Maturity Drives Competitive Advantage

Digital transformation is more than a buzzword. It's the catalyst for long-term growth, client satisfaction, and workforce stability. Providers that push past Level 3 (Managed) and aim for Levels 4 and 5 (Optimised and Innovative) have a clear competitive edge.

Here’s why:

• Client Expectations Have Shifted – Families expect visibility, communication, and personalisation in care. Without a digital strategy, you risk falling short.
• Funding and Compliance Pressure – As the sector faces tighter regulations and compliance obligations, organisations must have the right data, reports, and systems in place to meet these demands.
• Workforce Attraction & Retention – The right tech (like mobile-first systems) can reduce staff frustration, increase efficiency, and improve job satisfaction — key factors for attracting and retaining talent.
• Competitive Differentiation – Do you want to be seen as a leader or a laggard? Providers with sophisticated digital capabilities (Levels 4 and 5) are better positioned to win new clients and contracts.
  

Ready to Find Out Where You Stand?

The Home Care High-Level Digital Maturity Survey is your opportunity to benchmark your organisation against the wider sector. It’s designed to identify where you are on the digital maturity spectrum from Level 0 - Basic all the way up to Level 5 - Innovative.

Once you complete the survey, you’ll gain insight into:
✅ Your current maturity level — Find out if you’re leading or lagging.
✅ Opportunities for improvement — Learn where you can focus your efforts.
✅ Your roadmap to operational excellence — Identify how to move from baseline (Level 3) to leadership (Level 5).

Don’t guess your position — know it.

Why Take the Survey?

1️⃣ Clarity on Your Position – Know your current digital maturity and identify opportunities for growth.
2️⃣ Market Benchmarking – See how your organisation compares to industry standards and sector benchmarks.
3️⃣ Strategic Guidance – Get insights to support your next digital transformation initiative.

"If you don't measure it, you can't improve it."

Taking the survey is fast, easy, and insightful. The results will give you the clarity and confidence to make informed decisions on your next steps.

Take the Next Step Towards Digital Leadership

Every home care provider has the potential to be an industry leader, but it starts with understanding your current position. By knowing where you stand, you can create a strategy for growth, take proactive measures to address gaps, and set your organisation up for long-term success.

With clients, staff, and regulators all demanding better systems, there’s no time to wait. Take control of your future.