Client Overview
The Institute for Urban Indigenous Health (IUIH) provides critical aged care services to urban Indigenous communities across Queensland. With a mission to deliver culturally appropriate care, IUIH sought to enhance its aged care operations by implementing a modern Client Management System (CMS) and navigating a complex tendering process for the solution.

The Challenge
IUIH faced several key challenges:

• Complex Tendering Process: The organisation needed expert guidance to evaluate vendors, assess tender submissions, and select the best-fit CMS for its operations.
• Operational Requirements: Ensuring the CMS could support culturally tailored services, compliance with aged care regulations, and scalability.
• Internal Resource Constraints: Limited capacity to manage the technical and logistical aspects of CMS implementation while maintaining day-to-day operations.

The Solution
IUIH partnered with THREEDIGITAL to manage the tendering process and oversee the implementation of a new CMS. The engagement included:

1. Tendering Process Support

   • Requirements Gathering: THREEDIGITAL conducted workshops to identify IUIH’s operational needs and regulatory requirements, ensuring the CMS solution aligned with cultural and organisational priorities.
   • Vendor Assessment: A detailed evaluation of vendor submissions was performed, with a scoring matrix to assess features, costs, support capabilities, and compliance.
   • Negotiation and Selection: THREEDIGITAL facilitated negotiations, ensuring the selected vendor provided the best value and long-term partnership potential.

The Results
IUIH achieved significant outcomes through this partnership:

• Efficient Vendor Selection: The tendering process was completed on time, with the best-fit CMS selected to meet IUIH’s operational and cultural needs.
• Enhanced Operations: The new CMS streamlined care delivery, compliance reporting, and client data management, improving efficiency by 30%.
• Culturally Responsive System: Tailored features ensured the system supported culturally appropriate care delivery, aligning with IUIH’s mission.
• Staff Empowerment: Training programs equipped staff with the skills and confidence to use the system effectively, enhancing overall productivity.

Testimonial
"We partnered with ThreeDigital to navigate a complex tendering process and implement a new CMS for our aged care operations. Their expert advice, guidance, and hands-on support were absolutely critical to our success.The team, led by Glenn, Georgie, and Mel, brought professionalism, experience, and an exceptional understanding of our needs. From start to finish, they made the entire process seamless, helping us deliver a robust solution tailored to our requirements.

We truly couldn’t have achieved this without their guidance and expertise. It was a pleasure working with ThreeDigital, and I highly recommend their services for any organisation seeking to enhance their operations and achieve outstanding results."

— Stephen Traves, Aged Care Operations Manager, IUIH

Conclusion
THREEDIGITAL’s expertise in tendering and CMS implementation empowered IUIH to enhance its aged care operations, delivering a solution that supports their mission of culturally appropriate care. This collaboration underscores the value of partnering with a team that combines sector experience with a deep understanding of client needs.