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CRM

Blog tagged as CRM

What Is an Aged Care Operating System?

What Is an Aged Care Operating System?

By Glenn Payne

What is an Aged Care Operating System? It’s the digital engine behind every aged care provider—connecting your CMS, scheduling, finance, compliance, and more. If it’s not maintained, it breaks down.
27.03.25 10:52 AM - Comment(s)
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Are You Tracking Your Leads? The Importance of Lead Nurturing in Aged Care

Are You Tracking Your Leads? The Importance of Lead Nurturing in Aged Care

By Glenn Payne

Are you losing potential clients to competitors? In aged care, every lead matters. If you’re not tracking and nurturing them, they’ll go elsewhere. Discover why lead management is critical, how a CRM can help.
16.03.25 05:58 AM - Comment(s)
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Preparing for Aged Care Reforms: Essential Steps for Providers in Embracing Digital Transformation

Preparing for Aged Care Reforms: Essential Steps for Providers in Embracing Digital Transformation

By Glenn Payne

Are you ready for the Support at Home changes? Aged care providers must ensure their CRM/CMS systems can handle new data, reporting, and client management demands. Digital readiness will be crucial to stay compliant, efficient, and deliver high-quality care in a transformed aged care landscape.
13.11.24 04:35 PM - Comment(s)
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Understanding the Importance of CRM, Intake Process, and Client Journey in Aged Care

Understanding the Importance of CRM, Intake Process, and Client Journey in Aged Care

By Glenn Payne

Learn the importance of CRM, intake processes, and client journey mapping in aged care. Discover how digital transformation enhances client engagement, streamlines operations, and improves compliance. Watch our webinar recording to see key strategies for a competitive edge in the aged care sector.
13.11.24 03:28 PM - Comment(s)
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Understanding the Critical Difference Between CRM and CMS in Aged and Disability Care

Understanding the Critical Difference Between CRM and CMS in Aged and Disability Care

By Glenn Payne

This article explores the differences between CRM and CMS. CRMs focus on attracting and nurturing leads through digital marketing, while CMSs manage client relationships, scheduling, and service delivery in aged and disability care.
03.05.24 05:39 AM - Comment(s)
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Telstra Discontinue Community Care Applications

Telstra Discontinue Community Care Applications

By Glenn Payne

In a surprising announcement in October 2022, Telstra Health revealed its decision to discontinue investment, development, and support for several of its products. This news has left many aged and disability providers in Australia disappointed and inconvenienced. The affected software includes Home...
21.07.23 07:47 AM - Comment(s)
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The importance of a good application procurement process

The importance of a good application procurement process

By Glenn Payne

In today's digital age, applications have become a vital component for businesses and organizations to achieve their goals.
20.03.23 01:41 PM - Comment(s)
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Tips to reduce buyers regret

Tips to reduce buyers regret

By Glenn Payne

When selecting your client management system or CRM to run your home care or disability service, it’s important not to purchase a system in isolation of other software applications.
16.03.23 12:22 PM - Comment(s)
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