Do you have the right expertise to manage your CMS, train staff, create workflows, remove spreadsheets, and get scheduling optimised?

If the answer is no, then CareOps as a Service (COaaS) might be exactly what your organisation needs.

Why CMS Optimisation Matters in Aged Care

Your Client Management System (CMS) is at the heart of your operations. From scheduling and intake to case management and compliance reporting, it plays a critical role in ensuring your aged care organisation runs efficiently. But if it’s not configured correctly, underutilised, or mismanaged, it can quickly become a burden rather than a solution.

Many aged care providers struggle with:

• Inconsistent workflows leading to inefficiencies and manual work
• Lack of staff training, causing errors and underutilisation of system features
• Spreadsheets and out-of-system processes, increasing the risk of compliance issues
• Scheduling and rostering challenges, impacting service delivery and resource allocation
• Slow vendor response times, delaying feature rollouts and problem resolution

Without dedicated expertise, these challenges can hold your organisation back. That’s where CareOps as a Service (COaaS) comes in.

What is CareOps as a Service (COaaS)?

COaaS is a specialist application support service designed specifically for aged care providers. It gives you access to a dedicated Account Manager and Application Support Specialist who works as an extension of your workforce, ensuring your CMS and digital workflows are configured for best practice, compliance, and efficiency, without the cost of a full-time hire.

With CareOps as a Service, you receive:

• CMS optimisation to align your system with industry best practices
• Staff training to ensure your team fully understands and utilises the system
• Workflow automation to remove spreadsheets and manual processes
• Scheduling and rostering enhancements to improve resource allocation
• Process improvement strategies to drive efficiency and reduce administrative burden
• Vendor liaison to ensure system updates and new features are seamlessly integrated

Rather than just fixing problems as they arise, COaaS takes a proactive approach, ensuring your CMS is always working for you, not against you.

How CareOps as a Service Works

Step 1: Discovery & Customised Support Plan

We start with a comprehensive discovery session to understand your CMS setup, workflows, and operational challenges. From there, we determine how many monthly support hours your organisation needs to drive real improvements.

Step 2: Onboarding & Priority Support Access

Once your plan is in place, we onboard you into our priority support system and assign you a dedicated Account Manager and Industry Expert in application support and process improvement.

Step 3: Monthly Strategy Meetings & CMS Optimisation

Your Account Manager works alongside your team, conducting monthly meetings to prioritise process improvements, workflow automation, and compliance alignment.

Step 4: Embedded Expertise – An Extension of Your Workforce

Your specialist functions as part of your internal team, ensuring your CMS, intake processes, scheduling, and reporting workflows are continuously improving.

Step 5: Industry Best Practice & Maturity Growth

Our goal is simple: to move your aged care organisation to industry best practice levels. Through structured system improvements and process optimisation, we help you achieve Maturity Levels 4 and 5, where your technology and operations work seamlessly together.

How is This Different From Traditional IT Support?

Unlike a helpdesk or reactive IT support, CareOps as a Service is a strategic and proactive solution. Instead of just fixing issues, we focus on:

• Aligning your CMS and workflows with industry best practices
• Empowering your staff through structured training and support
• Ensuring compliance and regulatory readiness
• Driving digital transformation in your aged care operations

We don’t just troubleshoot—we optimise, strategise, and future-proof your systems.

What Does It Cost?

COaaS operates on a flexible monthly retainer model, ensuring you receive ongoing support and CMS expertise at a fraction of the cost of a full-time hire. Pricing is tailored to your organisation’s size, system complexity, and support needs, ensuring you get the right level of service at the right price.

Any unused support hours are not lost—they are allocated to strategic planning sessions and process improvement workshops, ensuring that every hour invested leads to long-term gains.

Get Started Today

If your CMS isn’t delivering the efficiency, automation, and compliance support your organisation needs, CareOps as a Service is the solution.

📩 Email us at: info@threedigital.com.au
📞 Call us at: 07 55 18 6966

Let’s take your aged care organisation to industry best practice together!